Privacy Policy

1. Data Infrastructure

Your data is processed and stored using **Amazon Web Services (AWS)**. We utilize secure, encrypted cloud environments to ensure your personal information and booking history remain protected against unauthorized access.

2. Information Collection

We collect only the essential information required to operate our booking services:

• Profile Data: Name, verified phone number, and email.
• Transactional Data: Payment history and booking logs stored in our secure database.
• Usage Logs: App interactions to improve system performance and prevent fraud.

3. Payment Security

All payment processing is handled through PCI-DSS compliant providers. We do not store sensitive payment card data on our local servers; all such data is handled via secure tokenization through our payment partners.

4. Data Deletion & AWS Compliance

In accordance with international privacy standards and App Store requirements, users may request full deletion of their account and associated data. Since we utilize AWS-based database systems, your data will be purged from active databases and backups within 30 days of a verified request via the App settings or **admin@arenaerbil.com**.

5. Contact Information

ARENA Gaming Center
Operations Office: Erbil, Iraq
Technical Support: admin@arenaerbil.com